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Frequently Asked Questions

COVID-19


ARE YOU TOURING AGAIN?


We sure are! We have been touring for 16 months, on and off, since the lockdowns started. We have been touring since 4th June 2021 without interruption and all has been going to plan (touch wood).

We've kept our blog up to date with regards to COVID-19 over the last 18 months. Have a read here.

We were awarded our Good To Go Certificate and in summary, we have reduced the number of guests on tour, our guides are fully trained and up to speed with all the changes to ensure you have a smooth arrival, exit and experience at venues.  We have also checked that all venues are adhering to Government guidelines.

 

WHAT ARE THE CURRENT RULES IN RELATION TO HOSPITALITY VENUES?


All legal requirements have been removed but the guidelines strongly suggest that masks are worn inside public places and you must self isolate if test positive for Covid.  We would ask everyone to adhere to these guidelines.


GIFT VOUCHERS


HOW DO I BOOK USING MY GIFT VOUCHER?


Firstly, lucky you! If you have previously used your voucher to book, it will not be recognised. If you haven’t used it before, register for an account here add your voucher code on the first page as shown circled on the picture below, or at checkout.  At checkout, please tick the box to ‘redeem your voucher’ and your balance will be reduced by the value of your voucher.


DO YOU SELL GIFT VOUCHERS?


Yes! Gift Vouchers are available to purchase here. If you are buying a few vouchers and only know the name of one of the recipients, simply write 'Guest' in the name field. All Taste and Tour NI Gift Vouchers can be redeemed against any of our tours. We can post them in a fancy holder and envelope first class or email them to you. If you opt for postage, you get them emailed too.


MY GIFT VOUCHER IS ABOUT TO EXPIRE, WHAT DO I DO?!


Don't panic! Gift Vouchers are valid for booking tours for 12 months from the date of purchase, but you don't have to go on tour before it expires, you can tour anytime in the future - just get it booked!


I HAVE A GIFT VOUCHER THAT HAS EXPIRED MARCH 2020 - DECEMBER 2021.


All vouchers purchased from December 2019 were extended until the end of December 2021. We have been touring in total for over a year since the first lockdown (as of Jan 22). We enabled vouchers to be used against other products in December for those who may be shielding. We simply asked that all vouchers were used to book and there was an opportunity to change your date at any time. We always had tours available to book, tours have always been booked up 3 months in advance. We also had waiting lists and guests could sign up to as many of those as possible. We cannot have an open liability for accounting purposes so we had to draw a line and 31st December was that.


MY TOUR WAS PREVIOUSLY POSTPONED, WHAT DO I DO?


If your tour was postponed due to COVID-19, you need to rebook by end of March 2022, we will have been touring for over a year and a half by then.

Please click here and enter the original email address you used when booking your tour in order to reset your password. We know you didn’t have one before, but trust us, this works! Your credit will be in your account ready for you to book. Simply go through the process to purchase, and at checkout, tick the box.

The tour can take place at any time, the credit just needs used to book a tour by 31st March 2022. We have already extended this deadline 3 times, so please don’t ask us to do it again because we can’t!


BOOKING, OR CHANGING A TOUR


HOW DO I BOOK A TOUR?


It's easy, promise! Please register for an account here You’ll need to verify your email address by clicking a link that is emailed to you. Once your account is verified, it will take you back to the website and you can pick a tour and date that suits and proceed to checkout.


HOW DO I AMEND OR CANCEL A TOUR?


You can amend the booking ie guest name or dietary requirements, or cancel your booking up to 72 hours before your tour in your account page of the website. If you haven’t set up an account but have a booking, simply click here to reset your password using the email address you used to book. Click on upcoming tours and you can view and edit your booking.  Please note, you can only change your tour date twice and it must be 72 hours before the tour start time.


I NEED TO CHANGE DATE AGAIN AND HAVE ALREADY CHANGED IT TWICE, WHAT DO I DO?


Additional date changes are at the discretion of Taste and Tour and should we approve it, there will be a £5 admin fee. There is a considerable amount of admin that needs to be done to facilitate changes every time a booking is amended eg notifying a minimum of 5 venues. We don't make a profit from this fee, but we can't do it for nothing.


I HAVE MISSED THE 72 HOUR CANCELLATION POLICY DEADLINE, WHAT CAN I DO?


This information will be sent to you again one week before the tour in an email reminding you about your tour.

IF YOU CANCEL AFTER THE 72 HOUR CANCELLATION PERIOD, you will not be able to reschedule using your account on the website. We can only rebook you if we resell your ticket. You will understand that if someone can’t make a flight or theatre show, and it being no ones fault, they are not automatically rebooked. If we can’t resell your ticket, we will credit your Taste and Tour account with 70% of your ticket price if you contact us between 71hrs – 48hrs before your tour, 60% if over 24hrs and finally, if you need to cancel within 24 hours of your tour, 50% of your tour price.

Unfortunately if you don’t show up, you will forfeit your whole ticket price, so please let us know as soon as you know if you can’t make it by emailing [email protected] or call 02890 457723


I CAN'T GET BOOKED, THERE ARE NO DATES?!


We hear this quite a lot, but there are always dates to book! We have always been booked up about 3 months in advance. Don’t wait, get your tour booked as they fill up fast as thankfully, for us, they are pretty popular!  Book your place, sign up to some waiting lists and if an earlier date comes up you can transfer to it.  Just don't hang about!

 

WAITING LIST


WHAT DOES ‘WAITING LIST’ MEAN?!


Waiting Lists show when the tour is fully booked. If you join a Waiting List and someone cancels, you will be automatically contacted by email to let you know. Guests can cancel their own tours at any time, so we have no idea when or if this will happen.

These tickets are available on a 'first come first serve' basis and once they're gone, they're gone, so act fast!


WHAT ARE THE CHANCES OF TICKETS BECOMING AVAILABLE?


We just can't say! It varies from week to week, but we do tend to get more cancellations the week of the tour as reminders are sent out 7 days before it.


WHEN WILL I KNOW IF PLACES BECOME AVAILABLE?


As soon as someone cancels, our system will automatically notify you by email. We can't say when someone will cancel.


CAN I JOIN MORE THAN ONE WAITING LIST?


Absolutely! You can join as many as you want.

 

PRIVATE TOURS


I WOULD LOVE A PRIVATE TOUR! HOW DO I ARRANGE THAT?


What good taste you have! Private tours are usually for 12 or more guests. Click here to find out more and make an enquiry.


REFUNDS


We don’t offer refunds on tickets or vouchers. This is noted at point of purchase, on the tickets and vouchers and in our terms and conditions. There are a few reasons for this, one is that it costs us money to receive your money, another is that we have extra admin to do with refunds and that costs us money too. It’s also against money laundering regulations to give the recipient of a gift voucher a cash refund. Feel free to regift them, who wouldn’t want a tour with us! Just make sure the new recipient of a ticket sends us their up to date details as tickets are connected to your account/email address.


THE PRACTICAL STUFF!


DO I NEED TO BRING MY TICKET?


We try to be as green as possible, so please show your ticket on your phone. If you forget it, don't worry, our tour guides have a list of guests.

WHAT HAPPENS IF I’M LATE FOR MY TOUR?


We send out reminders the week before your tour and we call you on the day in case you are running a bit late. If we can’t get in contact with you, we hold everyone back a few more minutes in case you turn up. Always contact us and we will direct you to the next stop on your tour to meet the group.

WHAT TIME DOES THE TOUR START? WHERE DO WE MEET? HOW LONG IS IT? WHERE DOES IT FINISH?


Please check your tickets or on the Upcoming Tours page of your account Our Belfast Food Tour is 4 hours long, all the others are 3-3.5hours long. We always finish in the city centre, we don’t leave the city centre, and it’s usually in the Cathedral Quarter.

HOW FAR IS THE WALK AND IS IT SUITABLE FOR THOSE WITH MOBILITY ISSUES?


Each tour is different. Do get in touch if you have mobility issues and we will do our very best to ensure the tour is tailored for you.

I HAVE AN ALLERGY OR DIETARY REQUIREMENT, CAN YOU CATER FOR ME?


We can usually deal with all dietary requirements but please read the info below..

Please note the Whiskey Walk, 5 Stop Brunch and Crafty Beer and Street Eats Tour are not suitable for those that cannot consume gluten. The Crafty Beer and Street Eats Tour and 5 Stop Brunch are not suitable for vegans.

When you book, you'll be asked if you have any Dietary Requirements and you must enter the information there before being able to progress further with your booking.

We don’t prepare the food you eat, so we cannot 100% guarantee what is in or what has been around the food that you consume. We have had numerous guests with all kinds of allergies on tour without incident.


WHY DO YOU NEED MY TELEPHONE NUMBER?


We will only contact you if we need to speak to you about your tour eg in case we need to cancel or change our meeting place or if you haven’t arrived at the meeting place. Your number will not be shared with anyone else and we will not use it for marketing purposes.


ARE CHILDREN WELCOME ON THE TOUR?


The food tours are set up with adults in mind. We visit bars on all of the tours, and therefore it is up to parents to decide if that's appropriate for their children. We have had infants on tour and children over 8. Children any younger than 8 would get very bored! Please note the Whiskey Walk, Beer Crawl, City Cocktail Circuit, Gin Jaunt and 5 Stop Brunch are not suitable for those who are under 18 years of age.


WHAT IF IT RAINS?!


Bring an umbrella!! We tour all year round, come rain, hail and even if there is a glimpse of sunshine! We have fun, whatever the weather. Just wear the right clothes.


CAN I BRING MY DOG?


Sadly we can’t bring dogs on the tour as some of the venues are not dog friendly, but we do have them in our office!

Copyright Taste and Tour NI Ltd 2022 ‘Taste and Tour’ and ‘Belfast Food Tour’ are registered Trademarks of Taste and Tour NI Ltd.