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Frequently Asked Questions

COVID 19 UPDATE


TOURS STARTED AGAIN ON 5TH JUNE 2021

IF YOUR TOUR WAS PREVIOUSLY POSTPONED DUE TO COVID - PLEASE EMAIL US [email protected] ACCESS YOUR CREDIT.  YOUR CREDIT IS VALID UNTIL 31 DECEMBER 2021.

IF YOU PREVIOUSLY USED YOUR VOUCHERS TO BOOK AND THIS TOUR WAS POSTPONED, YOUR VOUCHERS ARE 'SPENT' AND WILL NOT BE ACCEPTED BY THE SYSTEM.  YOU HAVE A CREDIT WITH US THAT NEEDS USED BY 31 DECEMBER 2021.  EMAIL US TO ACCESS YOUR CREDIT.

We keep this section updated on what's happening with regards to Covid https://tasteandtour.co.uk/news/2020/3/16/an-update

We got our Good To Go Certificate and in summary, we have reduced the number of guests on tour, our guides are fully trained and up to speed with all the changes to ensure you have a smooth arrival, exit and experience at venues, and we have also checked that all venues are also adhering to Government guidelines. As it's now compulsory to wear a face mask in the venues, we would ask you to bring one along. Our aim is to do all we can to keep us all safe and make your day as stress-free and enjoyable as we possibly can.

THOSE THAT HAVE HAD THEIR TOUR POSTPONED

If you have had your tour postponed, then please check our availability here https://tasteandtour.co.uk/book-now and email [email protected]

Your credit can also be used against our other products which will be made available throughout the year. We would ask you to rebook by 31 December 2021, the tour can take place after this date (even in 2022), we just need to get you booked on.

THOSE THAT HOLD A VALID TASTE AND TOUR VOUCHER

We have automatically extended the validity of all vouchers until 31 December 2021.

THOSE WHO HAVE MADE A PREVIOUS BOOKING AND HAD TO CANCEL THEIR TOUR WITH US SINCE 17TH DECEMBER 2019

We have extended the deadline to rebook your tour until end of December 2021.


WAITING LISTS


HOW DO THE WAITING LISTS WORK?

When you register for a Waiting List on a tour you are added to an email list. If tickets become available for this tour then you will be automatically contacted by email informing you that there are tickets available to purchase. Tickets are available on a "First Come First Serve" basis and once they're gone, they're gone!

WHAT ARE THE CHANCES OF TICKETS BECOMING AVAILABLE?

Unfortunately, it varies from week to week, but we do tend to get some cancellations the week of the tour.

WHEN WILL I KNOW IF SOMEONE CANCELS?

As soon as someone cancels, our system will automatically notify you. We can't say when someone will cancel.

CAN I JOIN MORE THAN ONE WAITING LIST?

Absolutely! You can join as many as you want.


GIFT VOUCHERS


DO YOU SELL GIFT VOUCHERS?

Yes! Buy Gift Vouchers HERE. If you are buying a few vouchers and only know the name of one of the recipients, simply write 'Guest' in the name field. All Taste and Tour NI Gift Vouchers can be redeemed against any of our tours.

MY GIFT VOUCHER IS ABOUT TO EXPIRE, WHAT DO I DO?!

Don't panic! Gift Vouchers are valid for booking tours for 12 months from the date of purchase, but you don't have to go on tour before it expires, you can tour anytime in the future - just get it booked!

HOW DO I BOOK USING A GIFT VOUCHER?

You can redeem Gift Vouchers through our website using the unique code written on it. You need to create an Account. Please input your voucher code to add your credit to your account.

The value of your voucher will come off the total bill, any remaining credit will remain on your account until it expires one year from the purchase date.

Our codes work 100% of the time so please ensure you have read these instructions fully.

If you have a voucher and can't get it to work, please get in touch. We would ask that you don't buy a ticket and then email us for a refund as we are charged a fee to do so and will have to pass this on to you.

If you wish to purchase vouchers to be emailed to different people, this will need to be done as a separate transaction. Any issues, just contact us.

I HAVE BEEN TRYING TO BOOK FOR A WHILE BUT HAVEN'T BEEN ABLE TO BOOK...

We always have spaces available to book, but it may just be quite a bit in advance. Our advice is to get booked and if an earlier date comes up that you would prefer, you can move yourself to that date using your account page.


REFUNDS


We have a no refund policy.

We do not offer refunds on gift vouchers - but hey, they make the perfect re-gift if you can't make it on tour yourself!

Please see the note below, ‘I can’t make the tour, what do I do?’ at the start of the section entitled ‘After you’ve booked..’ for further info.


FURTHER TOUR INFORMATION


START TIME, MEETING PLACE, DURATION AND FINISHING LOCATION

Please check your tickets. If you are unsure, contact us [email protected]

IS THERE ANY DIFFERENCE BETWEEN THE 10AM AND 10.45AM BELFAST FOOD TOUR?

10.00am and 10.45am tours are exactly the same (only 45 minutes after the other).

I KNOW BELFAST WELL ALREADY, IS THERE ANY POINT IN ME GOING ON THE TOUR?

We have yet to have anyone on the tour that has not found something new on it. The whole idea of our tours is to discover new places, new local produce, or new places here in the city and also to learn about the people behind the produce or plates as well as some history of Belfast for good measure. The tours may take you places you've been to before, but you will have an experience that can only be had on tour with us.

HOW FAR IS THE WALK AND IS IT SUITABLE FOR THOSE WITH MOBILITY ISSUES?

Each tour is different, please see Our Tours for info.

I HAVE AN ALLERGY OR DIETARY REQUIREMENT, CAN YOU CATER FOR ME?

We can deal with all dietary requirements; we've even had a vegan non-drinker on tour! Please note the Whiskey Walk, Crafty Beer and Street Eats Tour and the Belfast Beer Crawl are not suitable for those that cannot consume gluten. When you book, you'll be asked if you have any Dietary Requirements and you must enter the information there before being able to progress further with your booking. We don’t prepare the food you eat, so we cannot 100% guarantee what is in or what has been around the food that you consume. We have had numerous guests with all kinds of allergies on tour without incident.

WHY DO YOU NEED MY TELEPHONE NUMBER?

We will only contact you if we need to speak to you about your tour eg in case we need to cancel or change our meeting place or if you haven’t arrived at the meeting place. Your number will not be shared with anyone else and we will not use it for marketing purposes.

ARE CHILDREN WELCOME ON THE TOUR?

The food tours are set up with adults in mind. We visit bars on all of the tours, and therefore it is up to parents to decide if that's appropriate for their children. We have had infants on tour and children over 8. Children any younger than 8 would get very bored! Please note the Whiskey Walk, Beer Crawl, City Cocktail Circuit, Gin Jaunt and 5 Stop Brunch are not suitable for those who are under 18 years of age.

CAN WE DO A PRIVATE TOUR?

Of course, you can! Head over to our Private Tour section to find out more and get in touch.

WHAT IF IT RAINS?!

We tour all year round, come rain, hail and even if there is a glimpse of sunshine! We have fun, whatever the weather. Just wear the right clothes.

CAN I BRING MY DOG?

Sadly we can’t bring dogs on the tour, but we do have them in our office!


AFTER YOU'VE BOOKED


I CAN'T MAKE THE TOUR, WHAT DO I DO?

We do not offer refunds.

Up to 72 hours before your tour start time - you can make up to two changes to your booking date by logging in to your account and changing the date yourself. Any additional changes thereafter will need to be authorised by us. Authorisation will be permitted at the discretion of T&T however we reserve the right to charge an amendment fee of £5 due to the additional administration involved, we have no intention to profit from this, but on occasion, we are asked to make multiple changes which we cannot afford to do for nothing.

If you need to cancel within 72 hours of the tour start time, please contact us immediately by emailing [email protected] or call 02890457723 as soon as possible and we will contact the waitlist to resell your ticket. If your ticket is resold, you can rebook another tour.

I'VE GIVEN A NAME AND NOW CAN'T MAKE IT, DO I NEED TO CONTACT YOU TO CHANGE THE NAME?

So long as we have the lead guest's name, then we can work with that! It doesn't matter who you bring.

DO I NEED TO BRING MY TICKET?

It's always good to bring your ticket if you have it. If not, the guide has a list of guests.

WHAT IS YOUR REFUND POLICY?

We don't offer refunds on tours or gift vouchers. If you give us a minimum of 72 hours notice, from the start time of your tour, that you wish to cancel your place, then we will rebook you on to another tour that suits you and has availability. Please see the note ‘I can’t make the tour, what do I do?’ at the start of this section for further info.

WHAT HAPPENS IF I MISS MY TOUR?

We send out reminders the week before your tour and we call you on the day in case you are running a bit late. If we can’t get in contact with you, we hold everyone back a few more minutes in case you turn up. We prepay for a lot of the food and drink on our tours, we pay 20% of your ticket price in VAT, so we are out of pocket if you don’t turn up. If you can give us as much notice as possible, we will always make the effort to resell your tickets - we have waiting lists for our tours. If we can resell it, then we will transfer you to another tour.

If you miss your tour and we are not given the opportunity to resell your ticket, and we have paid out money on your behalf, we cannot refund your ticket or move you to another date. We hope you will understand, like a show or flight, if you don’t turn up, you aren’t given the opportunity to rebook, and as a small business, we simply can’t afford to offer more.

Copyright Taste and Tour NI Ltd 2021 ‘Taste and Tour’ and ‘Belfast Food Tour’ are registered Trademarks of Taste and Tour NI Ltd.