DELIVERY INFORMATION REQUIREMENTS
All parcels require a signature upon delivery. All address information must be accurate including the postcode and recipient's telephone number.
Although customers can request a specific despatch date we will do our best to accommodate this but specific delivery dates cannot always be guaranteed.
DELIVERY TO MULTIPLE ADDRESSES
Should you wish to send a number of hampers to different addresses it may be more convenient for you to email all information in a relevant format to us ie spreadsheet. Please contact us on 028 90457723 to arrange.
WHAT HAPPENS IF NO ONE IS AT HOME WHEN DELIVERY IS ATTEMPTED?
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. The courier companies are unable to leave on doorstep if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re- arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
As delivery is not made by ourselves we are unable to carry out individual delivery instructions. All parcels must be signed for. Please ensure someone will be at the delivery address to provide a signature.
Should you require to track the delivery of your parcel we are able to provide you with a tracking number.
Our hampers contain perishable foodstuffs such as cheese, meat and smoked salmon. To ensure the product reaches the recipient at its freshest we include freezer packs to maintain cool temperatures during transit. Hampers with fresh products inside will not be dispatched on Fridays due to no delivery at the weekends. Hampers will be dispatched on Monday for a Tuesday delivery.
DELIVERY TERMS & CONDITIONS
We aim to deliver orders within the island of Ireland within 24 hours of receipt of order. Orders must be received before 12 noon in order to give us the opportunity to fulfil these timescales.
Once your order has been dispatched we will send you an email to let you know.
All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested, the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. butter, cheeses, meats.
All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us, we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, the cost of any perishable contents, and possibly further restocking charges will be deducted from the total value of your order. Taste and Tour NI Ltd reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons; If incorrect or incomplete address or recipient information has been supplied by the purchaser; if the recipient specified by the customer refuses to accept the parcel; If our courier attempts delivery and a signatory is not present; If our courier attempts to make contact with the recipients by telephone to ask for directions, without success.
Due to the perishable nature of goods, please note all customers are liable for any failed/ refused deliveries (unless goods are damaged).
We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.