FREQUENTLY ASKED QUESTIONS
Further Tour Information...
START TIME, MEETING PLACE, DURATION AND FINISHING LOCATION
The start time and location for your tour can be found on your ticket. It is imperative that you check your ticket as information can change from tour to tour. The information below is a general outline:
Belfast Food Tour starts at 10am, 10.45am and the ‘Afternoon Special’ starts at 2pm and starts at the double sliding door entrance, on Oxford Street, to St George’s Market. It lasts around 4 hours and finishes in the Cathedral Quarter.
Belfast Whiskey Walk starts at 7pm and lasts around 3 hours. We meet at the Jaffe Memorial Fountain at the back of Victoria Square, opposite Musgrave Park Police Station and in front of The Kitchen Bar. It finishes in the Cathedral Quarter.
Brewery Tour starts at 7pm and lasts 3.5 hours. The meeting point is the bus lay-by at City Hall, in Donegall Square West, near the Apartment Bar. The bus will bring you back to City Hall however you can also stay on at the last stop on the Ormeau Road, which is also a bar!
IS THERE ANY DIFFERENCE BETWEEN THE 10AM, 10.45AM AND 2PM BELFAST FOOD TOUR?
The tours are pretty much the same, even the same jokes! The 10.00am and 10.45am tours are exactly the same (only 45 minutes after the other). The 2pm tour has one different stop and the food at the start is slightly different as it is lunchtime instead of breakfast!
I KNOW BELFAST WELL ALREADY, IS THERE ANY POINT IN ME GOING ON THE TOUR?
We have yet to have anyone on the tour that has not found something new on it. The whole idea of our tours is to discover the produce of Northern Ireland and learn about the people behind the produce as well as the history of Belfast. The tours may take you to some places you have been to before, but you will have an experience that can only be had on tour with us.
HOW FAR IS THE WALK AND IS IT SUITABLE FOR THOSE WITH MOBILITY ISSUES?
The Belfast Food Tour travels around St George’s Market for around one hour and there are no seats available. There are seats available at our stops other than St George’s Market. Most stops are suitable for wheelchairs however we would ask that you give us a shout if you have any mobility issues, just to make sure the tour is suitable to your requirements.
I HAVE AN ALLERGY OR DIETARY REQUIREMENT, CAN YOU CATER FOR ME?
We can deal with all dietary requirements; we've even had a vegan non-drinker on tour! When you book you'll be asked if you have any Dietary Requirements and you must enter the information there before being able to progress further with your booking.
WHY DO YOU NEED MY TELEPHONE NUMBER?
We will only contact you if we need to speak to you about your tour in case we need to cancel or change our meeting place for example. Your number will not be shared with anyone else and we will not use it for marketing purposes.
ARE CHILDREN WELCOME ON THE TOUR?
The tours are set up with adults in mind. We visit bars on all of the tours, and therefore it is up to parents to decide if that's appropriate for their children. We have had infants on tour and children over 8. Children any younger than 8 would get very bored!
CAN WE DO A PRIVATE TOUR?
Of course you can! Head over to our Private Tour section to find out more and get in touch.
WHAT IF IT RAINS?!
We tour all year round, come rain, hail and even if there is a glimpse of sunshine! We have fun, whatever the weather. Just wear the right clothes.
CAN I BRING MY DOG?
Sadly we can’t bring dogs on the tour, but we do have them in our office!
DO YOU SELL GIFT VOUCHERS?
We certainly do! Buy Gift Vouchers here. If you are buying a few vouchers and only know the name of one of the recipients, simply write 'Guest' in the name field. All Taste and Tour NI Gift Vouchers can be redeemed against any of our tours.
MY GIFT VOUCHER IS ABOUT TO EXPIRE, WHAT DO I DO?!
Don't panic! Gift Vouchers are valid for booking tours for 12 months from the date of purchase, but you don't have to go on tour within the 12 months, it can be anytime in the future - just get it booked!
HOW DO I BOOK USING A GIFT VOUCHER?
You can redeem Gift Vouchers through our website using the unique code that is on your Gift Voucher. Please input this code once you've chosen the tour you'd like to book.
If redeeming multiple gift vouchers, please redeem each gift voucher one at a time.
If you are using a hard copy Gift Voucher, please make sure you're typing in the correct letters and numbers from the voucher. If you have a digital copy of your Gift Voucher the easiest way is to copy and paste the code directly into the website.
If you enter your voucher code and you leave the page or your page refreshes, the code will show as invalid or that it doesn't exist. Simply wait 15 minutes and it will work again once our booking system has refreshed. Our codes work 100% of the time so please ensure you have read these instructions fully.
I HAVE BEEN TRYING TO BOOK FOR A WHILE BUT HAVEN'T BEEN ABLE TO BOOK...
We always have spaces available to book, but it may just be quite a bit in advance. Our advice is to get booked and if an earlier date comes up that you would prefer, simply send us an email and we will transfer you. Please Contact Us.
We do not offer refunds on gift vouchers - but hey, they make the perfect re-gift if you can't make it on tour yourself!
I AM BUYING A GIFT VOUCHER, DOES THIS INCLUDE THE SERVICE FEE WHEN THE RECIPIENT IS BOOKING?
If you buy a voucher for a specific tour, the service fee is included in the voucher. If you buy a monetary value, the recipient will pay the booking fee when they book on to a tour.
I HAVE RECEIVED A VOUCHER AND AM BOOKING A TOUR BUT HAVE TO PAY A SERVICE FEE, WHY?
We are charged a service fee by our ticket management company when a place is booked on a tour. If you have received a voucher for a certain value, then the purchaser could not pay this for you. If you have received a voucher for a specific tour eg Belfast Food Tour voucher or Belfast Gin Jaunt voucher, the service fee is included.
WHAT IS IT AND WHY AM I PAYING IT?
We are charged a service fee by our ticket management company when a place is booked on a tour. With increasing costs, we want to make sure that most of the money you pay for your ticket goes on the food, drink and experience you have on tour (sure £11 of it goes straight to the Taxman after all!). We aren’t passing on the full fee that we are charged, just some of it.
What's the difference between the Belfast Food Tour and Belfast Bites?
The Belfast Food Tour only takes place on Saturdays (there is the odd 'Friday Special') as St George's Market has particular stalls on a Saturday that we like to visit. These stalls are not there on Friday or Sunday. Belfast Bites does visit St George's Market but it doesn't visit as many stalls and the stops we visit are different. Belfast Bites and the Belfast Food Tour are great for both locals and tourists alike!
HOW DO THE WAITING LISTS WORK?
When you register for a Waiting List on a tour you are added to an email list. If tickets become available for this tour then you will be automatically contacted by email informing you that there are tickets available to purchase. Tickets are available on a "First Come First Serve" basis and once they're gone, they're gone!
THE WAITING LIST ONLY HAS ONE TIME SLOT, WHAT IF I WANT A TOUR AT ANOTHER TIME?
There is one waiting list per day, so you will be notified if a ticket becomes available for that day and it's entirely up to you whether you would like it or not.
WHAT ARE THE CHANCES OF TICKETS BECOMING AVAILABLE?
Unfortunately it varies from week to week, but we do tend to get some cancellations the week of the tour.
WHEN WILL I KNOW IF SOMEONE CANCELS?
As soon as someone cancels, our system will automatically notify you. We can't say when someone will cancel.
CAN I JOIN MORE THAN ONE WAITING LIST?
Absolutely! You can join as many as you want.
After you've booked...
I CAN'T MAKE THE TOUR, WHAT DO I DO?
Unfortunately, we don't offer refunds. However, if you give us a minimum of 48 hour’s notice before the tour we will do our best to transfer you onto another tour that suits you and has availability. Just Contact Us.
I'VE GIVEN A NAME AND NOW CAN'T MAKE IT, DO I NEED TO CONTACT YOU TO CHANGE THE NAME?
So long as we have the lead guest's name, then we can work with that! It doesn't matter who you bring.
DO I NEED TO BRING MY TICKET?
You just need to bring yourself! We have a list, no need to print anything.
WHAT IS YOUR REFUND POLICY?
Unfortunately, we don't offer refunds on tours or gift vouchers. If you give us a minimum of 48 hour’s notice, from the start of your tour, that you wish to cancel your place, then we will rebook you on to another tour that suits you and has availability.