FREQUENTLY ASKED QUESTIONS


Gift Vouchers...

DO YOU SELL GIFT VOUCHERS?

We certainly do! Buy Gift Vouchers here. If you are buying a few vouchers and only know the name of one of the recipients, simply write 'Guest' in the name field.  All Taste and Tour NI Gift Vouchers can be redeemed against any of our tours.

MY GIFT VOUCHER IS ABOUT TO EXPIRE, WHAT DO I DO?!

Don't panic! Gift Vouchers are valid for booking tours for 12 months from the date of purchase, but you don't have to go on tour within the 12 months, it can be anytime in the future - just get it booked!

HOW DO I BOOK USING A GIFT VOUCHER? 

You can redeem Gift Vouchers through our website using the unique code that is on your Gift Voucher. Please input this code once you've chosen the tour you'd like to book.

If redeeming multiple gift vouchers, please redeem each gift voucher one at a time.

If you are using a hard copy Gift Voucher, please make sure you're typing in the correct letters and numbers from the voucher. If you have a digital copy of your Gift Voucher the easiest way is to copy and paste the code directly into the website.

If you enter your voucher code and you leave the page or your page refreshes, the code will show as invalid or that it doesn't exist.  Simply wait 15 minutes and it will work again once our booking system has refreshed.  Our codes work 100% of the time so please ensure you have read these instructions fully.

REFUNDS 

We cannot offer refunds on gift vouchers - but hey, they make the perfect re-gift if you can't make it on tour yourself! 


Belfast Food Tour...

WHERE DOES THE TOUR GO AND HOW LONG IS IT?!

Part of the fun of the Belfast Food Tour is that guests do not know where they're going. What goes on tour, stays on tour! We start the Belfast Food Tour at St George's Market and finish in the Cathedral Quarter with the tour taking around 4 hours to complete.

WHERE DO WE MEET?

The Belfast Food Tour starts at St George's Market, at the double sliding door entrance on Oxford Street.  The information is on the downloadable ticket within the email you received confirming your booking.

I KNOW BELFAST WELL ALREADY, IS THERE ANY POINT IN ME GOING ON THE TOUR?

We have yet to have anyone on the tour that has not found something new on it. The whole idea of the Belfast Food Tour is to discover the food and drink of Northern Ireland and learn about the people behind the produce. You meet producers along the way and have a fun, unique experience that can only be had on tour with us.

HOW FAR IS THE WALK AND IS IT SUITABLE FOR THOSE WITH PHYSICAL DISABILITY?

The Belfast Food Tour travels around St George’s Market for around one hour and there are no seats available. We then travel at a slow speed around Belfast and there are seats available at our stops.  We go as far as City Hall and then the longest walk is from Belfast City Hall to the Cathedral Quarter.  Only one stop on the tour does not have wheelchair access. 

I HAVE AN ALLERGY OR DIETARY REQUIREMENT, CAN YOU CATER FOR ME? 

We can deal with all dietary requirements; we've even had a vegan non-drinker on tour! When you book you'll be asked if you have any Dietary Requirements and you can enter the information there.

WHY DO YOU NEED MY TELEPHONE NUMBER?

We will only contact you if we need to speak to you about your tour in case we need to cancel or change our meeting place for example.  Your number will not be shared with anyone else and we will not use it for marketing purposes.

ARE CHILDREN WELCOME ON THE TOUR?

The tour was set up with adults in minds.  We visit bars on the tour, and therefore it is up to parents to decide if that's appropriate for their children. We have had infants on tour and children over 8.  Children any younger than 8 would get very bored!

CAN WE DO A PRIVATE TOUR?

Of course you can! Drop us an email with number of guests, preferred dates, budget and time available and we'll work out the best plan for you. hello@tasteandtour.co.uk

WHAT IF IT RAINS?!

We tour all year round, come rain, hail and even if there is a glimpse of sunshine!  We have fun, whatever the weather. Just wear the right clothes.

CAN I BRING MY DOG?

Sadly we can’t bring dogs on the tour as the places we visit doesn’t allow them.


Waiting Lists...

HOW DO THE WAITING LISTS WORK?

When you register for a Waiting List on a tour you are added to an email list. If tickets become available for this tour then you will be automatically contacted by email informing you that there are tickets available to purchase. Tickets are available on a "First Come First Serve" basis and once they're gone, they're gone!  

WHAT ARE THE CHANCES OF TICKETS BECOMING AVAILABLE?

Unfortunately it varies from week to week, but we do tend to get some cancellations the week of the tour.

WHEN WILL I KNOW IF SOMEONE CANCELS?

As soon as someone cancels, our system will automatically notify you.  We can't say when someone will cancel.                                                      

CAN I JOIN MORE THAN ONE WAITING LIST?

Absolutely! You can join as many as you want.


After you've booked...

I CAN'T MAKE THE TOUR, WHAT DO I DO?

Unfortunately, we don't offer refunds. However, if you give us a minimum of 48 hour’s notice before the tour we will do our best to transfer you onto another tour that suits you and has availability. Just drop us a line on hello@tasteandtour.co.uk

I'VE GIVEN A NAME AND NOW CAN'T MAKE IT, DO I NEED TO CONTACT YOU TO CHANGE THE NAME?

So long as we have the lead guest's name, then we can work with that! It doesn't matter who you bring.

DO I NEED TO BRING MY TICKET?

You just need to bring yourself! We have a list, no need to print anything.

WHAT IS YOUR REFUND POLICY?

Unfortunately, we don't offer refunds on tours or gift vouchers. If you give us a minimum of 48 hour’s notice, from the start of your tour, that you wish to cancel your place, then we will rebook you on to another tour that suits you and has availability.


Still got a question?