FREQUENTLY ASKED QUESTIONS
Before you get in touch, have a read of our Frequently Asked Questions!
+ Further Tour Information...
START TIME, MEETING PLACE, DURATION AND FINISHING LOCATION
Belfast Food Tour starts at 10am and 10.45am on Saturdays and 10.15am on Fridays (please check the time on your ticket!). The tour starts at the double sliding door entrance, on Oxford Street, to St George’s Market. It lasts around 4 hours and finishes in the Cathedral Quarter.
Belfast Taster Tour takes place on different days of the week and different times, so please check your ticket. It takes 3.5 hours. If you need to know where it starts and ends before bookings, just Contact Us. Please note this tour is for first time visitors to Belfast.
Belfast Whiskey Walk starts at 7pm and lasts around 3 hours. We meet at the Jaffe Memorial Fountain at the back of Victoria Square, opposite Musgrave Park Police Station and in front of The Kitchen Bar. It finishes in the Cathedral Quarter.
Brewery Tour starts at 7pm and lasts 3.5 hours. The meeting point is the bus lay-by at City Hall, in Donegall Square West, near the Apartment Bar. The bus will bring you back to City Hall however you can also stay on at the last stop on the Ormeau Road, which is also a bar!
Belfast Bites starts at 2pm and finishes around 5pm, a short walk from the Cathedral Quarter.
Belfast Beer Crawl - this tour starts at different times and different locations, but both of these will be on your ticket! The tour finishes in the Cathedral Quarter.
IS THERE ANY DIFFERENCE BETWEEN THE 10AM AND 10.45AM BELFAST FOOD TOUR?
The tours are pretty much the same, even the same jokes! The 10.00am and 10.45am tours are exactly the same (only 45 minutes after the other).
I KNOW BELFAST WELL ALREADY, IS THERE ANY POINT IN ME GOING ON THE TOUR?
We have yet to have anyone on the tour that has not found something new on it, however the Belfast Taster Tour is for the first time visitor. The whole idea of our tours is to discover the produce of Northern Ireland and learn about the people behind the produce as well as the history of Belfast. The tours may take you to some places you have been to before, but you will have an experience that can only be had on tour with us.
HOW FAR IS THE WALK AND IS IT SUITABLE FOR THOSE WITH MOBILITY ISSUES?
The Belfast Food Tour travels around St George’s Market for around one hour and there are no seats available. There are seats available at our stops other than St George’s Market. Two stops are not suitable for wheelchairs however we would ask that you give us a shout if you have any mobility issues, just to make sure the tour is suitable to your requirements. If you are booking a private tour or any tour and have mobility issues, please contact us.
I HAVE AN ALLERGY OR DIETARY REQUIREMENT, CAN YOU CATER FOR ME?
We can deal with all dietary requirements; we've even had a vegan non-drinker on tour! Please note the Whiskey Walk and Belfast Beer Crawl are not suitable for those requiring Gluten Free. When you book you'll be asked if you have any Dietary Requirements and you must enter the information there before being able to progress further with your booking. We don’t prepare the food you eat, so we cannot 100% guarantee what is in or what has been around the food that you consume. We have had numerous guests with all kinds of allergies on tour without incident.
WHY DO YOU NEED MY TELEPHONE NUMBER?
We will only contact you if we need to speak to you about your tour in case we need to cancel or change our meeting place for example, or if you haven’t arrived at the meeting place. Your number will not be shared with anyone else and we will not use it for marketing purposes.
ARE CHILDREN WELCOME ON THE TOUR?
The tours are set up with adults in mind. We visit bars on all of the tours, and therefore it is up to parents to decide if that's appropriate for their children. We have had infants on tour and children over 8. Children any younger than 8 would get very bored!
CAN WE DO A PRIVATE TOUR?
Of course you can! Head over to our Private Tour section to find out more and get in touch.
WHAT IF IT RAINS?!
We tour all year round, come rain, hail and even if there is a glimpse of sunshine! We have fun, whatever the weather. Just wear the right clothes.
CAN I BRING MY DOG?
Sadly we can’t bring dogs on the tour, but we do have them in our office!
+ Waiting Lists...
HOW DO THE WAITING LISTS WORK?
When you register for a Waiting List on a tour you are added to an email list. If tickets become available for this tour then you will be automatically contacted by email informing you that there are tickets available to purchase. Tickets are available on a "First Come First Serve" basis and once they're gone, they're gone!
THE WAITING LIST ONLY HAS ONE TIME SLOT, WHAT IF I WANT A TOUR AT ANOTHER TIME?
There is one waiting list per day, so you will be notified if a ticket becomes available for that day and it's entirely up to you whether you would like it or not.
WHAT ARE THE CHANCES OF TICKETS BECOMING AVAILABLE?
Unfortunately it varies from week to week, but we do tend to get some cancellations the week of the tour.
WHEN WILL I KNOW IF SOMEONE CANCELS?
As soon as someone cancels, our system will automatically notify you. We can't say when someone will cancel.
CAN I JOIN MORE THAN ONE WAITING LIST?
Absolutely! You can join as many as you want.
+ Gift Vouchers...
DO YOU SELL GIFT VOUCHERS?
Yes! Buy Gift Vouchers HERE. If you are buying a few vouchers and only know the name of one of the recipients, simply write 'Guest' in the name field. All Taste and Tour NI Gift Vouchers can be redeemed against any of our tours.
MY GIFT VOUCHER IS ABOUT TO EXPIRE, WHAT DO I DO?!
Don't panic! Gift Vouchers are valid for booking tours for 12 months from the date of purchase, but you don't have to go on tour within the 12 months, it can be anytime in the future - just get it booked!
HOW DO I BOOK USING A GIFT VOUCHER?
You can redeem Gift Vouchers through our website using the unique code that is on your Gift Voucher. Please input this code once you've chosen the tour you'd like to book and the checkout phase. Watch out for O and 0 and I and 1.
If redeeming multiple gift vouchers, please select the total number of tickets you need for the tour and enter each code individually at checkout stage. The value of your vouchers will come off the total bill.
If you are using a hard copy Gift Voucher, please make sure you're typing in the correct letters and numbers from the voucher. If you have a digital copy of your Gift Voucher the easiest way is to copy and paste the code directly into the website.
If you enter your voucher code and you leave the page or your page refreshes, the code will show as invalid or that it doesn't exist. Simply wait 15 minutes and it will work again once our booking system has refreshed. Our codes work 100% of the time so please ensure you have read these instructions fully.
I HAVE BEEN TRYING TO BOOK FOR A WHILE BUT HAVEN'T BEEN ABLE TO BOOK...
We always have spaces available to book, but it may just be quite a bit in advance. Our advice is to get booked and if an earlier date comes up that you would prefer, simply send us an email and we will transfer you. Please Contact Us.
We do not offer refunds on gift vouchers - but hey, they make the perfect re-gift if you can't make it on tour yourself! Please see the note below, ‘I can’t make the tour, what do I do?’ at the start of the section entitled ‘After you’ve booked..’ for further info.
I AM BUYING A GIFT VOUCHER, DOES THIS INCLUDE THE SERVICE FEE WHEN THE RECIPIENT IS BOOKING?
If you buy a voucher for a specific tour, the service fee is included in the voucher. If you buy a monetary value, the recipient will pay the booking fee when they book on to a tour.
I HAVE RECEIVED A VOUCHER AND AM BOOKING A TOUR BUT HAVE TO PAY A SERVICE FEE, WHY?
We are charged a service fee by our ticket management company when a place is booked on a tour. If you have received a voucher for a certain value, then the purchaser could not pay this for you. If you have received a voucher for a specific tour eg Belfast Food Tour voucher or Belfast Gin Jaunt voucher, the service fee is included.
+ Service Fee...
WHAT IS IT AND WHY AM I PAYING IT?
We are charged a service fee by our ticket management company when a ticket is booked on a tour. With increasing costs, we want to make sure that most of the money you pay for your ticket goes on the food, drink and experience you have on tour (sure £11 of it goes straight to the Taxman after all!). We aren’t passing on the full fee that we are charged, just some of it.
+ After you've booked...
I CAN'T MAKE THE TOUR, WHAT DO I DO?
Unfortunately, we don't offer refunds. However, if you give us a minimum of 48 hour’s notice before the tour we will do our best to transfer you onto another tour that suits you and has availability. Just Contact Us.
Once you have cancelled your tour, you have 3 months to get rebooked. You don’t have to take the tour within 3 months of you cancelling, just get it booked.
Even if you can’t give us 48 hours notice, please let us know if you can’t make it. We prepay stops and make the rest of the group wait for you. We will also try to sell your places by contacting the people on the waiting list and that way you can rebook in the future if we are successful.
I'VE GIVEN A NAME AND NOW CAN'T MAKE IT, DO I NEED TO CONTACT YOU TO CHANGE THE NAME?
So long as we have the lead guest's name, then we can work with that! It doesn't matter who you bring.
DO I NEED TO BRING MY TICKET?
You just need to bring yourself! We have a list, no need to print anything.
WHAT IS YOUR REFUND POLICY?
Unfortunately we don't offer refunds on tours or gift vouchers. If you give us a minimum of 48 hour’s notice, from the start of your tour, that you wish to cancel your place, then we will rebook you on to another tour that suits you and has availability. Please see the note ‘I can’t make the tour, what do I do?’ at the start of this section for further info.
WHAT HAPPENS IF I MISS MY TOUR?
We send out reminders the week before your tours and we call you on the day in case you are running a bit late. If we can’t get in contact with you, we hold everyone back a few more minutes in case you turn up. We prepay for a lot of the food and drink on our tours, we pay 20% of your ticket price in VAT, and also have to pay for the other half of the booking fee that you have paid, so we are out of pocket if you don’t turn up. If you can give us as much notice as possible, we will always make the effort to resell your tickets - we have waiting lists for our tours. If we can resell it, then we will transfer you to another tour.
If you miss your tour and we are not given the opportunity to resell your ticket, and we have paid out money on your behalf, we cannot refund your ticket or move you to another date. We hope you will understand, like a show or flight, if you don’t turn up, you aren’t given the opportunity to rebook, and as a small business, we simply can’t afford to offer more.